luckjili Privacy Policy

luckjili is committed to protecting the privacy and security of every player on our platform. We understand that Filipino players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy applies to all personal data collected through the luckjili website, mobile-optimised pages, live chat support, and any other channel through which you interact with luckjili.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement between you and luckjili.

For the purposes of the Data Privacy Act of 2012 and applicable Philippine regulations, luckjili acts as the personal information controller in respect of all personal data collected through the luckjili platform. This means luckjili determines the purposes and means of processing your personal data.

Where luckjili engages third-party service providers to process personal data on its behalf (for example, payment processors or KYC verification providers), those parties act as personal information processors and are contractually bound to process your data only on luckjili's instructions and in accordance with this Policy.

If you have any questions about how luckjili processes your personal data, you may contact our Data Protection Officer at: [email protected]

luckjili collects the following categories of personal data, depending on how you interact with our platform:

luckjili does not collect sensitive personal information beyond what is strictly necessary for identity verification, fraud prevention, and compliance with PAGCOR regulations and Philippine anti-money laundering laws.

luckjili collects personal data through the following means:

• Direct interactions: Information you provide when registering a luckjili account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the luckjili platform, including cookies, server logs, and session tracking technologies.
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors, and, where required by law, government databases or PAGCOR-mandated reporting systems.

luckjili uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your luckjili account, including verifying your identity and age (21+ requirement) during registration and KYC processes.
• Service delivery: To provide access to luckjili's full range of games, process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and deliver bonuses and promotions you are eligible for.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, collusion, and other prohibited conduct on the luckjili platform, in compliance with Philippine AML regulations.
• Legal and regulatory compliance: To fulfil luckjili's obligations under Philippine law, including PAGCOR reporting requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Responsible gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion orders, and identify players who may be at risk of problem gambling.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing and promotions: To send you relevant offers, promotions, and platform updates, where you have provided consent to receive such communications. You may withdraw this consent at any time by contacting luckjili support.
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, and improve the overall luckjili player experience.

luckjili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.

Under the Data Privacy Act of 2012, luckjili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the luckjili Terms and Conditions, including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AMLA reporting, and tax obligations.
• Legitimate interests: Processing necessary for luckjili's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

luckjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya/Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with PAGCOR and AMLA requirements.
• IT and platform service providers: Cloud hosting, cybersecurity, and software providers who support the operation of the luckjili platform, bound by strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants engaged by luckjili, subject to professional confidentiality obligations.

Where luckjili transfers personal data to service providers located outside the Philippines, we ensure that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines.

luckjili retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

Upon expiry of the applicable retention period, luckjili will securely delete or anonymise your personal data in accordance with NPC-approved disposal procedures.

luckjili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the luckjili platform;
• Encryption at rest for all sensitive personal and financial data stored on luckjili servers;
• Multi-factor authentication (MFA) options for player accounts and mandatory MFA for all luckjili administrative access;
• Role-based access controls ensuring that luckjili staff can only access personal data strictly necessary for their job function;
• Regular penetration testing and security audits conducted by independent cybersecurity professionals;
• Intrusion detection and prevention systems monitoring the luckjili platform 24/7;
• Staff training on data privacy obligations under the Data Privacy Act of 2012 and luckjili's internal data handling policies.

While luckjili takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your luckjili Login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

The luckjili platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyse platform usage. The following types of cookies may be placed on your device when you visit luckjili:

• Strictly necessary cookies: Essential for the luckjili platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your luckjili experience.
• Analytics cookies: Collect anonymised data about how players use the luckjili platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Responsible gaming cookies: Track session duration and gaming activity to support luckjili's responsible gaming monitoring obligations.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the luckjili platform. luckjili does not use cookies to serve third-party advertising.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by luckjili:

• Right to be informed: The right to know what personal data luckjili collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data luckjili holds about you, free of charge, subject to reasonable verification of your identity.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data luckjili holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to luckjili's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on luckjili's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe luckjili has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact luckjili's Data Protection Officer at [email protected]. luckjili will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

The luckjili platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine law and PAGCOR regulations governing casino-style online gambling. luckjili does not knowingly collect personal data from individuals under the age of 21.

As part of the luckjili registration and KYC process, all players are required to confirm their date of birth and provide government-issued identification. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned to the source payment method, and the personal data of the minor will be securely deleted in accordance with this Policy.

If you believe that a minor has registered a luckjili account or accessed the platform, please contact our support team immediately via live chat or at [email protected].

luckjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, luckjili will publish the updated Policy on this page and update the "Last Updated" date at the top of the document.

Where required by the Data Privacy Act of 2012 or NPC guidelines, luckjili will notify affected players of material changes via their registered email address or through an in-platform notification prior to the changes taking effect. Your continued use of the luckjili platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how luckjili protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or luckjili's handling of your personal data, please contact our designated Data Protection Officer:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly within the luckjili platform

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.

luckjili is committed to resolving all data privacy concerns promptly, fairly, and in full compliance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.